Everyone has a DOE e-mail address. No one uses it. Think of the 8 track. Or the station wagon. Now think of the quill pen and the bottle of ink. Now you are nearing the utility factor of the DOE email address. Today, the Principal informed us that we had to access it. Not on a regular basis, but for an experiment. This meant calling the help desk. The DOE help desk. Picture a mail order catalog company that has nothing to sell but loads of investment capital. Bluetooth wireless headsets and ergonomic chairs and way too much time on their hands to actually do anything. Picture row after row of these cubicle tie wearing, robots. Picture them asking you for your password when that is what you are calling to get. Picture them telling you that they can't hear you as you SHOUT your name in the teacher's lounge causing whiplash to everyone who is in the room attempting to get their own work done. Picture the futility of it all, thirty minutes later when you log on only to discover that you have no e-mail. Try changing your password for the next time you have to do this. I dare you. It can't be done.